Give past enquiries
a next step.

Your next conversation could start with someone who already knows your business. Meet Sulong Reactivate.

About getting started See how it works

Now accepting scoped implementations for home-service businesses.

ReactivateIllustrative workflow · Not live

A conversation worth revisiting

Start with
what you know.

Past enquiry

A service estimate, left open.

Relevant follow-up

A reason to reconnect.

Cedar Home Services · Fictional example

Alex

“Yes, we'd like to revisit it.”

ServiceSame repair

TimingNext month

Next stepTeam follow-up

Follow the conversation

Past enquiryUseful contextHuman handover

Product demonstration

See dormant enquiries become useful conversations.

In just over two minutes, see how Sulong Reactivate follows up with context, qualifies genuine interest and moves the right people toward a booked next step.

This is an illustrative product demonstration using fictional information. It is not a client case study or performance claim.

Explore the interactive example

A quiet enquiry.
A conversation again.

Three reasons to reconnect. Choose a fictional example, then follow the conversation through to a useful handover. Pause or replay at any time.

Cedar Home ServicesIllustrative demo

Alex's enquiry

Service estimate · No recent conversation

Hi Alex, this is Cedar's automated assistant. Are you still looking for help with your project?

Yes, we'd like to revisit it.

Happy to help. What work do you have in mind?

The same repair. Ideally sometime next month.

Ready for a personContext captured.
Conversation handed over.

Customer: Alex · Existing enquiry
Interest: Revisit the same repair
Timing: Next month
Next action: Team to confirm scope and arrange a call

Your team arranges the next step.

Alex · Replied · Context captured · Handed to team

Past enquiry

They enquired.
You sent the estimate.
Then life got in the way.

Start with the conversations you already have.

Old enquiries, unsold estimates and past customers each need a different reason to reconnect. Reactivate is being designed to help you follow up with context, qualify replies and bring your team in when it matters.

A reply is the beginning.
Here’s what follows.

Find the right records
Review prior enquiries and contact eligibility. Choose an appropriate reason to reconnect.
Continue the conversation
Use verified context, ask useful questions and respect requests to stop.
Make the next step clear
Capture qualification details, arrange an available appointment or hand the conversation to your team.

The sequence above describes the intended service. The demonstration uses fictional data and does not send messages.

Have old enquiries?
Start with the right campaign.

Our first focus is roofing businesses with unanswered enquiries, unsold estimates or past customers worth reconnecting with.

See whether Reactivate fits

Know what you are paying for.

One outcome model per campaign, with qualification criteria and evidence agreed upfront. Explore the proposed scope, performance pricing and common questions.

Explore scope and pricing